We welcome your comments and suggestions and always take complaints seriously and act upon them.
We operate a practice complaints procedure to deal with complaints about the services we provide, details of which are available from the practice manager. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. If you are unhappy with anything that has happened to you in the practice and would like to offer any suggestions about how this might be put right, please discuss this with the practice manager.
Equally, we value positive feedback from our patients about all aspects of your experience in the practice. Positive feedback boosts staff morale, and allows us to continue to build on the service we provide in a way in which patients appreciate.
Please direct all feedback to; fv.gp25597stenhouseadm@nhs.scot